This Privacy Policy explains how Simsinos collects, uses, stores and protects the personal information of players and visitors who use the Simsinos website and associated services. We understand that Pakistani players care about their privacy — and rightly so. This document is our commitment to being transparent about how your data is handled. By registering an account or using the Simsinos platform in any capacity, you acknowledge that you have read this policy and agree to data processing as described here. If you have any concerns, please contact us before registering.
1. Overview
Simsinos is the data controller for all personal information collected through this platform. As data controller, Simsinos determines the purposes and means by which your personal data is processed. We take this responsibility seriously and operate within the framework of applicable data protection laws and our gaming licence obligations.
This policy applies to all users of the Simsinos website — including registered account holders, players who have initiated but not completed registration, and visitors who browse the website without creating an account. It covers all data collected through the Simsinos website regardless of the device or browser used to access it.
2. Data We Collect
Simsinos collects the following categories of personal data from players and visitors:
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC / passport number | Registration & KYC verification |
| Contact Data | Mobile number, email address, city/province | Registration & account updates |
| Financial Data | Payment method details, transaction history, PKR balances | Deposits, withdrawals & KYC |
| Gaming Data | Bet history, game sessions, win/loss records, bonus usage | During gameplay on Simsinos |
| Technical Data | IP address, device type, browser, operating system, session logs | Every site visit |
| Behavioural Data | Pages visited, games accessed, time on site, feature usage patterns | During browsing & gameplay |
| Communications Data | Support chat transcripts, email correspondence, complaint records | When you contact Simsinos |
We do not collect sensitive personal data such as religious beliefs, political opinions or health information. If you contact Simsinos support and voluntarily disclose health information (for example, in the context of a gambling addiction), we handle that data with additional care and use it only to provide the support you have requested.
3. How We Collect Your Data
Simsinos collects personal data through the following channels:
- Direct submission: When you create an account, complete KYC verification, make a deposit or withdrawal, contact support or respond to a Simsinos survey, you provide data directly to us.
- Automated technical collection: When you visit the Simsinos website, our servers automatically log technical data including your IP address, browser type, device characteristics and pages accessed. This happens regardless of whether you are logged in.
- Cookies and similar technologies: Simsinos uses cookies, local storage and similar browser technologies to maintain session states, remember preferences and measure site performance. Full details are in Section 9.
- Payment processors: When you deposit or withdraw using Easypaisa, JazzCash, NayaPay, SadaPay, IBFT or card payment, our payment processor partners share transaction confirmation data with Simsinos to credit or debit your account correctly.
- Identity verification providers: Simsinos uses third-party KYC service providers to verify the authenticity of identity documents. These providers share verification results with Simsinos — they do not store your documents independently after the verification process is complete.
- Gaming software providers: Casino game studios whose content is hosted on Simsinos share game session data with us for the purpose of settling bets, calculating RTP and resolving disputes.
4. Why We Use Your Data
Simsinos uses your personal data for the following purposes:
- Account creation and management: To register your Simsinos account, verify your identity and maintain your account in good standing.
- Processing transactions: To credit deposits, settle bets, pay out winnings and process withdrawals in PKR to your chosen payment method.
- Regulatory compliance: To meet KYC (Know Your Customer) and AML (Anti-Money Laundering) obligations required under our gaming licence. This includes verifying your identity before allowing withdrawals and monitoring transaction patterns for unusual activity.
- Responsible gaming: To implement deposit limits, session controls and self-exclusion tools when you request them, and to proactively identify patterns of play that may indicate a player needs support.
- Customer support: To respond to your enquiries, resolve complaints and provide technical assistance with your Simsinos account.
- Platform improvement: To understand how Pakistani players use Simsinos, which features are most valued and where the experience can be improved — using aggregated and anonymised data where possible.
- Security and fraud prevention: To detect, investigate and prevent fraudulent transactions, multiple account creation, bonus abuse and other activities that violate our Terms and Conditions.
- Marketing communications: To send you information about Simsinos promotions, new games and relevant offers — but only where you have explicitly opted in to receiving such communications. You can opt out at any time through your account settings.
- Legal proceedings: To establish, exercise or defend legal claims involving Simsinos, including disputes with players or regulatory investigations.
5. Legal Basis for Processing
Simsinos processes your personal data on the following legal bases depending on the purpose:
- Contract performance: Processing necessary to provide you with the Simsinos service you have registered for — account management, transaction processing, gameplay, support.
- Legal obligation: Processing required to comply with KYC, AML and responsible gaming obligations under our gaming licence.
- Legitimate interests: Processing for fraud prevention, platform security, aggregate analytics and legal defence where these interests are not overridden by your privacy rights.
- Consent: Processing for marketing communications, optional personalisation features and any other processing described to you at the point of data collection where you were asked to opt in.
6. Sharing Your Data
Simsinos does not sell your personal data to third parties. We share data only in the following circumstances and only with the categories of recipient described below:
- Payment processors (Easypaisa, JazzCash, NayaPay, SadaPay, IBFT, Visa/Mastercard): Transaction data necessary to process deposits and withdrawals. Each processor handles your data under their own privacy policy and their own regulatory framework.
- KYC and identity verification providers: Identity document images and associated personal data for the purpose of verifying your identity in compliance with our licensing obligations. These providers are bound by contractual data processing agreements with Simsinos.
- Casino game software studios: Game session data shared to settle bets and resolve technical disputes. Studios receive only the gameplay data necessary for these purposes.
- IT infrastructure providers: Hosting, cloud storage and technical service providers who support the operation of Simsinos. These providers process data only on Simsinos' instructions and are contractually prohibited from using your data for their own purposes.
- Regulatory authorities and law enforcement: Where required by our gaming licence obligations or by a valid legal order, Simsinos will disclose account and transaction data to relevant authorities.
- Fraud prevention agencies: In cases of suspected fraud, money laundering or bonus abuse, Simsinos may share relevant data with specialist fraud prevention organisations.
In all cases where Simsinos shares your data with third-party processors, we require those parties to handle your data securely and in accordance with applicable privacy law through contractual data processing agreements.
7. Data Retention
Simsinos retains your personal data for as long as necessary to fulfil the purposes described in this policy, taking into account our legal and regulatory obligations:
- Active account data: Retained for the lifetime of your Simsinos account plus 5 years after closure, to comply with gaming licence record-keeping requirements.
- Financial transaction records: Retained for 7 years from the date of the transaction, in line with AML regulations and standard financial record-keeping practice.
- KYC documents: Retained for 5 years after account closure or the date of the last transaction, whichever is later.
- Support communication records: Retained for 3 years from the date of the interaction, to allow for dispute resolution and quality review purposes.
- Technical and log data: Retained for 12 months from collection, unless a specific security incident or legal matter requires longer retention.
- Marketing preference records: Retained until you withdraw consent or for 2 years after your last interaction with a Simsinos marketing communication, whichever is earlier.
When data is no longer required and the retention period has elapsed, Simsinos deletes or anonymises it securely. Data subject to a specific legal hold — such as an ongoing regulatory investigation — is retained until that hold is lifted.
8. Data Security
Simsinos implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration or destruction:
- 256-bit SSL/TLS encryption on all data transmitted between your device and Simsinos servers — the same standard used by major banks and financial institutions.
- Encrypted data storage for sensitive fields including passwords (which are never stored in plain text), CNIC numbers and financial information.
- Access controls limiting which Simsinos staff can access personal data, with role-based permissions and audit logging of all access events.
- Two-factor authentication available for player accounts and required for all internal Simsinos staff systems that contain personal data.
- Regular security audits and penetration testing conducted by independent third-party security specialists.
- Incident response procedures in place to detect, contain and notify affected parties in the event of a data breach. If a breach affects your personal data in a way that poses a significant risk, Simsinos will notify you directly within the timeframe required by applicable regulations.
9. Cookies & Tracking Technologies
Simsinos uses cookies and similar browser technologies to operate the platform and understand how it is used. The following categories of cookies are in use on Simsinos:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential | Keep you logged in, maintain your session state, process transactions securely. Cannot be disabled without breaking core site functionality. | Session / up to 30 days |
| Functional | Remember your language and display preferences, saved game settings and responsible gaming tool configurations on Simsinos. | Up to 12 months |
| Analytics | Measure how Pakistani players navigate Simsinos, which pages are most visited and where technical issues occur — using aggregated, anonymised data to improve the platform. | Up to 24 months |
| Marketing | Track engagement with Simsinos promotional content to ensure we show relevant offers rather than irrelevant ones. Only active if you have consented to marketing communications. | Up to 12 months |
You can control non-essential cookies through your browser settings. Most modern browsers allow you to see which cookies are set, block specific categories and delete existing cookies. Note that disabling essential cookies will prevent Simsinos from functioning correctly — you will not be able to log in or place bets without them.
10. Your Privacy Rights
As a Simsinos player you have the following rights over your personal data. To exercise any of these rights, contact us at privacy@simsinos.biz or through the live chat support function:
Simsinos will respond to all privacy rights requests within 30 days. Where a request is complex or you have submitted multiple requests simultaneously, we may extend this to 60 days with written notification. We do not charge a fee for exercising your rights unless a request is clearly unfounded or excessive, in which case we may charge a reasonable administrative fee.
11. Children's Privacy
Simsinos is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. Our registration process includes age verification steps and our KYC process confirms age using identity documents before full account access is granted.
If Simsinos becomes aware that a user is under 18, the account will be immediately suspended, all personal data collected from that user will be deleted, and any funds deposited will be refunded to the originating payment method. If you have reason to believe that a minor has registered on Simsinos, please contact us immediately at support@simsinos.biz.
12. International Data Transfers
Simsinos primarily processes your data on servers located within the jurisdiction of our gaming licence. Some of the third-party service providers we work with — including game studios and KYC providers — may process data in other countries. When this occurs, Simsinos ensures that appropriate data transfer safeguards are in place, including contractual provisions that require the recipient to protect your data to at least the same standard as required under our licensing framework.
We do not transfer your data to countries where data protection standards fall significantly below those applicable to Simsinos without first putting in place appropriate protective measures. If you have questions about specific international transfers, contact us at privacy@simsinos.biz.
13. Contact Us
For any privacy-related questions, requests to exercise your rights, or concerns about how Simsinos handles your personal data, please get in touch through one of the following channels:
- Privacy email: privacy@simsinos.biz — for formal data subject rights requests and privacy policy queries.
- Support email: support@simsinos.biz — for general account queries including data-related support questions.
- Live chat: Available 24/7 through the Simsinos website — for immediate assistance with any privacy concern.
When submitting a data rights request by email, please include your registered Simsinos username and the mobile number associated with your account so we can locate your data efficiently. We will verify your identity before releasing or modifying any personal data.
14. Updates to This Policy
Simsinos reviews this Privacy Policy regularly and updates it when our data practices change or when regulatory requirements demand revision. The "Last Updated" date at the top of this page reflects the most recent version. When changes are material — meaning they significantly affect how we use your data or your rights — Simsinos will notify registered players by email and/or through an in-platform notification at next login.
We encourage you to check this page periodically, especially if you have an active Simsinos account. Your continued use of Simsinos following any update to this policy constitutes acceptance of the revised terms. If you object to any change in how we process your data, please contact us before continuing to use the platform.